ROBEX Online respects your concerns about privacy.
This policy applies to your use of the ROBEX Online website and client.
Information We Collect
We only collect, use, share, store, or otherwise process your personal information when we have an appropriate basis and accordingly to terms you have accepted. We generally collect information in three ways: (1) you voluntarily provide information to us, such as by creating an account, making purchases, or signing up for email alerts, (2) we collect information automatically, such as through cookies or our games and other software, and (3) other parties, such as social networks, may provide information to us. Each of these methods is described in more detail below.
(A) Information You Provide
-Creating an account
-Signing up for email alerts or subscribing to receive other information from us
-Contacting us for any reason, such as by email, including for technical support or customer service.
(B) Information We Collect Automatically
-Technical information about your computer or software you use to access the Internet or our services, such as IP address or other transactional or identifier information for your device.
-The location of your device, such as may be derived from your device’s IP address.
Please note that if certain features on the ROBEX services are provided by third parties, those third parties may also use automated means of data collection and may record information about your use of the ROBEX services or others’ websites over time. These features are subject to those third parties’ privacy notices and policies.
How We Use and Share Information
We use your information to provide the services, experiences or information upon your request. We also may use your information for the following purposes.
-To communicate with you, respond to your requests, or provide you with updates and information
-To better understand our users, their interests, and their preferences
-To develop, deliver, and improve our products, services
-To manage and customize advertisements or promotional offers
-For security purposes
-For internal purposes such as auditing and data analysis
-To provide services that are subject to terms you have accepted which may include reasonable monitoring to detect and prevent misuse or fraud and to keep our games fair for all users
Just as you opt in to provide us your personal information by registering an account or subscribing to our newsletter; you may as well opt out any time by submitting a ticket on our website and letting us know. In that case, ROBEX Online will immediately remove your personal information saved on our end.
-We use reliable safety methods to protect your personal and account information.
-You may also browse our website without providing any personal information. We may collect some limited information automatically, as described above.
-You may opt out of receiving our e-mails at any time by using the opt-out mechanism provided in the promotion e-mails.
-You may change your browser settings or take other steps to block, manage, or delete cookies.
You may also exercise and amend your choices by sending an email to us: [email protected]
Eligibility for Refund
You may be eligible for refund if you Donated for 'Donate Coin' and haven't played the game for more than 2 hours within 14 days of purchase and haven't purchased any items in ingame store.
You will not be eligible for refunds if have been banned or violated the terms of service / server rules. In addition, you may not be eligible for refunds if Electus determines that you are abusing the refund policy.
How can I request a refund?
You can request a refund by opening a support ticket after you login to your account.
How will I get my refund?
By default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method. You and Electus may also agree that the refund be issued by alternative method. Please note the amount of time for the refund to process is dependent on your payment method.